Refund Policy

1. Subscription Fees

Serront sells access to its paid plans in 30-day periods, paid in advance through a Plugipay hosted checkout. A period is non-refundable once it has started.

There is no auto-renewal — we never charge a stored payment method. When a period ends, you choose whether to renew from your billing page; if you don't, your workspace simply falls back to the Free plan and your data stays intact. To stop paying, just don't renew.

2. When We Will Issue a Refund

• Duplicate charges — if you were charged twice for the same period due to a payment-system error, we refund the duplicate within 7 business days of confirmation.
• Service unavailable for >24 consecutive hours in a billing period due to an issue on our side (excluding announced maintenance) — pro-rated credit on your next invoice, or a refund on request.
• Unauthorised charges — contact support immediately; we work with you and the payment provider to resolve and refund where applicable.

3. When We Will Not Issue a Refund

• Change of mind mid-period — the current 30-day period was consumed; no mid-cycle pro-rate.
• Failure to use the service — no refund for unused time within a paid period. The Free plan exists so you can evaluate Serront before paying.
• Downgrades — a lower tier applies from your next renewal; no credit for the higher tier already paid.

4. How to Request a Refund

Email support@forjio.com with the account email, the invoice number or charge date, and the reason. We respond within 2 business days. Approved refunds are issued to the original payment method within 7 business days.

5. Governing Law

This Refund Policy is governed by the laws of the Republic of Indonesia. PT Forjio Teknologi Indonesia is the legal entity behind Serront.

6. Contact

PT Forjio Teknologi Indonesia
Jl. Parkit, Blok I, No. 48, RT 004, RW 001, Cempaka Permai, Gading Cempaka, Bengkulu, Bengkulu 38221
Phone / WhatsApp: +62 815-2999-0219
Email: support@forjio.com